Refund Policy

Last updated: July 20, 2026

This Refund Policy explains how Nexa Solutions ("Nexa Solutions", "we", "us", or "our") handles cancellations and refunds for website development, application development, and digital marketing services (the "Services"), including payments made online through our payment gateway partner PhonePe. As our Services are custom, work-based engagements rather than physical goods, refunds are handled on a case-by-case basis as described below.

1. Advance / Booking Payments

Most engagements require an upfront advance or booking payment before work begins. If you cancel the engagement before any work has started, the advance amount is eligible for a refund, minus any payment gateway or transaction charges already incurred.

2. Work Already in Progress

Once we have started work on your project (design, development, content, ad campaign setup, etc.), fees corresponding to the work already completed are non-refundable. If you cancel mid-way, we will calculate the value of work delivered up to that point and refund only the remaining, unutilised balance, if any.

3. Milestone-Based Projects

For projects billed in milestones, payments made for a completed and approved milestone are final and non-refundable. Refunds may only apply to amounts paid in advance for milestones not yet started.

4. Non-Refundable Items

• Third-party costs already paid on your behalf (domain registration, hosting, licenses, plugins, stock assets, ad spend, etc.).
• Fees for consultations, audits, or strategy sessions already delivered.
• Payment gateway or bank transaction charges.

5. Duplicate or Failed Payments

If you are charged more than once for the same invoice, or a payment is deducted but not reflected on our end due to a technical or gateway error, contact us with your transaction ID and payment proof. Verified duplicate or failed-but-debited transactions will be refunded in full to the original payment method.

6. How Refunds Are Processed

Approved refunds are processed to the original payment method used at checkout (including via PhonePe, where applicable). Refunds are typically initiated within 7 business days of approval and may take an additional 5–10 business days to reflect in your account, depending on your bank or payment provider.

7. How to Request a Refund

To request a refund or cancellation, email us with your name, invoice/transaction reference, and reason for the request. We will review your request and respond within 3–5 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

9. Contact Us

For refund or cancellation requests, please contact us:
Email: contact@nexa-solutions.in
Phone: +91 8077313241
Office: New Delhi, India